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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk, stay updated with announcements and 
    get answers to your questions. You can submit a request below or send us an email at help@kripalu.org.

    Support

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    Simply submit a ticket and one of our support
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    Need further help? Call registrations: 866-200-5203 | professional training: 800-848-8702 | online learning: 774-257-4725 | volunteers: 413-448-3123


     


     


     


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  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Customer Service Contact Form

    Record Screencast
    Add Attachment
    Most Asked Questions
    How to get separate topics in the forum

    Hello,

    In our new forum for the study groups, how can we create the topic areas for each sub module? I try creating one and hit submit but don't see it. It is nice to have a separate spot for the different reflection papers to keep them organized.

    Comment

    There is one reason that you may not see a new topic that you have tried to create.

    • When you add the subject line make sure you add some text to the body as well otherwise it will not show up.

      Also there are designated areas for your reflection papers, this helps your TA from having to check many areas for new comments.

      I know it can get a little unruly when trying to locate specific papers. We suggest that you always create your papers in a specific folder on your computer or in a physical journal then copy and paste the information you wish to share into the classroom. This way you have your reflections to come back to.

       

      Click on link to see example: http://cl.ly/image/3B1A1Q2b1W0o


    Access to classrooms

    Q: Will we still have access to the videos are do they get turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Mobile Login Tutorial

    We've beefed up the security on the site and found that the wonderful plugin isn't mobile friendly. Please go to http://online.kripalu.org/courses/ and login there. It will redirect you to your usual classroom homepage.

     

    So you keep getting this annoying error page when trying to login to your online learning classroom. You've tried the link we've sent and still you get this page.

    We've created a quick tutorial for you. Please give us a call, we'll be happy to walk you through it.

    1. click on the URL in the address bar  

    2. place the curser after the first ( / ) and select then you will grab the little selection 

    3. hit the back button to clear selection. You should be left with online.kripalu.org/ 

    4. after the forward slash type in courses/. Your address bar with look like this.

    5. Hit the Go button  

    6. You'll find yourself on a login page like this. Lets go ahead and save it to your phones homepage for easy access in the future.

              Alrighty! You are good to go now. Click on the icon on your home page      

     

     

    and sign in with your usual password and it will forward you to your usual classroom homepage.   

     

    Hope this is helpful. 


    Can I subscribe to the full program schedule on my phone or iPad?

    I was wondering if there's a way that I can subscribe and sync the calendar to my iPhone?

    Comment

    You can subscribe to the entire course calendar via iCal which is available under the calendar in the right panel within your classroom.

    If you are on a Mac, clicking on this link will likely open up up iCal on your computer and automatically subscribe you. If you would like to keep your calendar in sync with any future edits or revisions to the calendar, it's best to copy the iCal URL above and then open your calendar software and choose Subscribe from the Calendar menu.

    Alternatively, you can do this from your phone, iPad or even Google calendar.

     


    Profile Privacy Guidelines

    Q. I have just created a new profile on line for Kripalu, as I will be attending a course in the beginning of June. In reading the instructions, I noticed that the profiles are referred to as "public". How is public defined? Is it available to Kripalu and my course mates, to any Kripalu member, or to the public via the Internet?

     

    A. Courses are password protected and have been set up so that the folks that have signed into the particular course, and that course only, can see any information that you choose to share. Your email and your address is controlled within your profile settings. Whether on not you choose to make it "public", i.e.: any faculty or student that is enrolled in the class, can see this info. What every you make public will be listed in the student directory.


    Can I access the classroom if I've missed a few weeks?

    Q: Will we still have access to the videos or are they turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    How can I change my username or display name?

    Q: Can I change my username so that when I post in the group my real name shows up. Right now it shows up as my Login ID.

    A: Although there is no way of changing your Login ID, you can go into your profile settings and choose how you would like to have your name displayed. After you login you will find the link called "View Profile" there you will find the link to "Edit your profile".


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How to get separate topics in the forum

    Hello,

    In our new forum for the study groups, how can we create the topic areas for each sub module? I try creating one and hit submit but don't see it. It is nice to have a separate spot for the different reflection papers to keep them organized.

    Comment

    There is one reason that you may not see a new topic that you have tried to create.

    • When you add the subject line make sure you add some text to the body as well otherwise it will not show up.

      Also there are designated areas for your reflection papers, this helps your TA from having to check many areas for new comments.

      I know it can get a little unruly when trying to locate specific papers. We suggest that you always create your papers in a specific folder on your computer or in a physical journal then copy and paste the information you wish to share into the classroom. This way you have your reflections to come back to.

       

      Click on link to see example: http://cl.ly/image/3B1A1Q2b1W0o


    Access to classrooms

    Q: Will we still have access to the videos are do they get turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Mobile Login Tutorial

    We've beefed up the security on the site and found that the wonderful plugin isn't mobile friendly. Please go to http://online.kripalu.org/courses/ and login there. It will redirect you to your usual classroom homepage.

     

    So you keep getting this annoying error page when trying to login to your online learning classroom. You've tried the link we've sent and still you get this page.

    We've created a quick tutorial for you. Please give us a call, we'll be happy to walk you through it.

    1. click on the URL in the address bar  

    2. place the curser after the first ( / ) and select then you will grab the little selection 

    3. hit the back button to clear selection. You should be left with online.kripalu.org/ 

    4. after the forward slash type in courses/. Your address bar with look like this.

    5. Hit the Go button  

    6. You'll find yourself on a login page like this. Lets go ahead and save it to your phones homepage for easy access in the future.

              Alrighty! You are good to go now. Click on the icon on your home page      

     

     

    and sign in with your usual password and it will forward you to your usual classroom homepage.   

     

    Hope this is helpful. 


    Can I subscribe to the full program schedule on my phone or iPad?

    I was wondering if there's a way that I can subscribe and sync the calendar to my iPhone?

    Comment

    You can subscribe to the entire course calendar via iCal which is available under the calendar in the right panel within your classroom.

    If you are on a Mac, clicking on this link will likely open up up iCal on your computer and automatically subscribe you. If you would like to keep your calendar in sync with any future edits or revisions to the calendar, it's best to copy the iCal URL above and then open your calendar software and choose Subscribe from the Calendar menu.

    Alternatively, you can do this from your phone, iPad or even Google calendar.

     


    Profile Privacy Guidelines

    Q. I have just created a new profile on line for Kripalu, as I will be attending a course in the beginning of June. In reading the instructions, I noticed that the profiles are referred to as "public". How is public defined? Is it available to Kripalu and my course mates, to any Kripalu member, or to the public via the Internet?

     

    A. Courses are password protected and have been set up so that the folks that have signed into the particular course, and that course only, can see any information that you choose to share. Your email and your address is controlled within your profile settings. Whether on not you choose to make it "public", i.e.: any faculty or student that is enrolled in the class, can see this info. What every you make public will be listed in the student directory.


    Can I access the classroom if I've missed a few weeks?

    Q: Will we still have access to the videos or are they turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    How can I change my username or display name?

    Q: Can I change my username so that when I post in the group my real name shows up. Right now it shows up as my Login ID.

    A: Although there is no way of changing your Login ID, you can go into your profile settings and choose how you would like to have your name displayed. After you login you will find the link called "View Profile" there you will find the link to "Edit your profile".


    View More Questions
  • Check Existing Tickets

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  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of what an ideal header image looks like (Note that it could also have a transparent background as it will lay on top of the background above):


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  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Can I access the classroom if I've missed a few weeks?Pre-Course Registration View9T
    Cost of the Certificate in Positive Psychology CoursePre-Course Registration View8T
    Are scholarships available?Pre-Course Registration View6T
    is it possible to do the distance learning program without attending the residentialPre-Course Registration View5T
    Can I pay by any other means besides credit card?Pre-Course Registration View3T
    Mobile Login TutorialKnown Bugs / Outstanding Issues (Multiple Categories)View13T
    How to get separate topics in the forumDiscussion Forum View17T
    Subscribing to ForumsDiscussion Forum View3T
    Adding a new topic in the forumDiscussion Forum View2T
    Un-Subscribing to ForumDiscussion Forum View2T
    Access to classroomsGeneral Course Questions View16T
    Profile Privacy GuidelinesGeneral Course Questions View10T
    How long do we have access to classroom content?General Course Questions View7T
    When are conference call replays posted?General Course Questions View4T
    Requesting a certificate of continuing education hours completeeGeneral Course Questions (Multiple Categories)View4T
    Mobile Login TutorialGeneral Technical Support (Multiple Categories)View13T
    Can I subscribe to the full program schedule on my phone or iPad?General Technical Support View12T
    How can I change my username or display name?General Technical Support View9T
    How to reset your password for the help.kripalu.org support web site:General Technical Support View8T
    Why does some email get filtered out by outlook.General Technical Support View7T
    Why does some email get filtered out by outlook.General Technical Support View7T
    Can I sync the events calendar to my MAC?General Technical Support View4T
    Unable to connect to the conference callGeneral Technical Support View4T
    Trouble Viewing Videos From ChinaGeneral Technical Support View4T
    I have forgotten my password, can I reset it?General Technical Support View3T
    Problem with the live stream player for the conference callGeneral Technical Support View2T
    Trouble viewing the videosCertificate in Positive Psychology View6T
    Where do I find the complete book list for this class?Certificate in Positive Psychology View5T
    Out of StockCertificate in Positive Psychology View4T
    I have e-bookCertificate in Positive Psychology View4T
    Can I get college credits for the course?Certificate in Positive Psychology View4T
    How much does it cost?Certificate in Positive Psychology View4T
    Is it available at another time?Certificate in Positive Psychology View4T
    What happens online?Certificate in Positive Psychology View4T
    How does it work?Certificate in Positive Psychology View4T
    Certificate in Positive PsychologyCertificate in Positive Psychology View4T
    Immersion PlansCertificate in Positive Psychology View4T
    Posting reflectionsCertificate in Positive Psychology View4T
    Requesting a certificate of continuing education hours completeeCertificate in Positive Psychology (Multiple Categories)View4T
    Complete list of BooksCertificate in Positive Psychology View3T
    What to bring to the immersionsCertificate in Positive Psychology View3T
    Are scholarships available?Certificate in Positive Psychology View3T
    Kripalu ImmersionCertificate in Positive Psychology View3T
    3-day Positive Psychology classCertificate in Positive Psychology View3T
    Examples of people who have used positive psychologyCertificate in Positive Psychology View3T
    Reading list for Certificate in Positive PsychologyCertificate in Positive Psychology View3T
    length of videos and workflowCertificate in Positive Psychology View3T
    What time does module 1 class 1 start?Certificate in Positive Psychology View2T
    Where can I get additional information?Certificate in Positive Psychology View2T
    Is Tal a certified Kripalu yoga teacher?Certificate in Positive Psychology View2T
    What is the cancellation policy?Certificate in Positive Psychology View2T
    Are we required to attend all online sessions live, or will there be a replay?Certificate in Positive Psychology View2T
    Can I just register for one online module or take the immersion?Certificate in Positive Psychology View2T
    How much time should I allot for the course?Certificate in Positive Psychology View2T
    Who should take the course?Certificate in Positive Psychology View2T
    Access to videos after the course endsCertificate in Positive Psychology View2T
    Is it available at another time?Certificate in Positive Psychology View2T
    Academic status of course/type of visa neededCertificate in Positive Psychology View2T
    What is the required reading list for CiPP?Certificate in Positive Psychology View1T
    Auditing CiPPCertificate in Positive Psychology View1T
    How do you hand in your writing assignment?Certificate in Positive Psychology View1T
    What if I am not able to attend one of (or both) on-site sessions?Certificate in Positive Psychology View1T
    Is there financial aid available?Certificate in Positive Psychology View1T
    Is there a limit to the number of participants? Will you be using TAs?Certificate in Positive Psychology View1T
    What does the course give participants?Certificate in Positive Psychology View1T
    Need access to videos when won't have InternetAnnouncements View8T
    Replay Available for the CiPP Meet the Faculty CallAnnouncements View3T
    Mobile Login TutorialMobile Login (Multiple Categories)View13T
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