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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk, stay updated with announcements and 
    get answers to your questions. You can submit a request below or send us an email at help@kripalu.org.

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    Need further help? Call registrations: 866-200-5203 | professional training: 800-848-8702 | online learning: 774-257-4725 | volunteers: 413-448-3123


     


     


     


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    Customer Service Contact Form

    Add Attachment
    Most Asked Questions
    Mobile Login Tutorial

    We've beefed up the security on the site and found that the wonderful plugin isn't mobile friendly. Please go to http://online.kripalu.org/courses/ and login there. It will redirect you to your usual classroom homepage.

     

    So you keep getting this annoying error page when trying to login to your online learning classroom. You've tried the link we've sent and still you get this page.

    We've created a quick tutorial for you. Please give us a call, we'll be happy to walk you through it.

    1. click on the URL in the address bar  

    2. place the curser after the first ( / ) and select then you will grab the little selection 

    3. hit the back button to clear selection. You should be left with online.kripalu.org/ 

    4. after the forward slash type in courses/. Your address bar with look like this.

    5. Hit the Go button  

    6. You'll find yourself on a login page like this. Lets go ahead and save it to your phones homepage for easy access in the future.

              Alrighty! You are good to go now. Click on the icon on your home page      

     

     

    and sign in with your usual password and it will forward you to your usual classroom homepage.   

     

    Hope this is helpful. 


    How to get separate topics in the forum

    Hello,

    In our new forum for the study groups, how can we create the topic areas for each sub module? I try creating one and hit submit but don't see it. It is nice to have a separate spot for the different reflection papers to keep them organized.

    Comment

    There is one reason that you may not see a new topic that you have tried to create.

    • When you add the subject line make sure you add some text to the body as well otherwise it will not show up.

      Also there are designated areas for your reflection papers, this helps your TA from having to check many areas for new comments.

      I know it can get a little unruly when trying to locate specific papers. We suggest that you always create your papers in a specific folder on your computer or in a physical journal then copy and paste the information you wish to share into the classroom. This way you have your reflections to come back to.

       

      Click on link to see example: http://cl.ly/image/3B1A1Q2b1W0o


    Access to classrooms

    Q: Will we still have access to the videos are do they get turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Can I access the classroom if I've missed a few weeks?

    Q: Will we still have access to the videos or are they turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Trouble viewing the videos

    The following steps may assist you in trouble shooting several of the following questions:

    • Why are videos stuttering?
    • How can I get the lecture to play without freezing.
    • The video doesn't seem to play at all.
    • The black video player opens but nothing happens.

    We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Vimeo requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues.

    If not, here are a few things you can try:

    1. Reboot your computer
    2. Make sure you have the latest version of Flash running on your computer. You can check what version you have here: vimeo.com/help/flash.
    3. Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
    4. Close other browser tabs if you have any opened.
    5. Try another browser and see if that helps. (Safari, Google Chrome, Firefox). The AOL browser does not seem to be comparable. 
    6. Pause the video and let it load completely (Grey bar to the right of the play button will show loading progress),  (don't click away from the video or it will close). 
    7. If this doesn't help try plugging your computer into your modem with a good Ethernet cable.
    8. If you have taken these steps and are still having issues with playback, you can help us out by reporting the video using our "Report Slow Loading" feature. Simply right click the video player after you hit Play and select the option, "Report Slow Loading". Please note that this feature is only available with the Flash player. (see below for example)

    One last note:  These videos do take a lot of bandwidth to run, around 2-5 megs per second. Try a speed test at speedtest.net or something similar. If your download speed is less that 2 megs then you may need to call your internet provider to increase your bandwidth. 

     

     

    What is video buffering, and how do I do it?

    Buffering is a way of preloading the videos you watch so that fluctuations in your Internet connection don't cause choppy playback.

    When you play a video, a light gray bar will advance in front of the playhead, showing you how much of your video has been buffered. Your playback should be smooth as long as you're viewing your video within the light gray buffer region.



    What browser can I use with Vimeo?

    We support Google Chrome, Safari, Firefox, Opera, and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly — like butter! You can update your browser(s) here:

     


    How can I change my username or display name?

    Q: Can I change my username so that when I post in the group my real name shows up. Right now it shows up as my Login ID.

    A: Although there is no way of changing your Login ID, you can go into your profile settings and choose how you would like to have your name displayed. After you login you will find the link called "View Profile" there you will find the link to "Edit your profile".


    Are scholarships available?

    You can complete an application so we have it on file should funds become available. http://www.kripalu.org/guest_information/258/


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Mobile Login Tutorial

    We've beefed up the security on the site and found that the wonderful plugin isn't mobile friendly. Please go to http://online.kripalu.org/courses/ and login there. It will redirect you to your usual classroom homepage.

     

    So you keep getting this annoying error page when trying to login to your online learning classroom. You've tried the link we've sent and still you get this page.

    We've created a quick tutorial for you. Please give us a call, we'll be happy to walk you through it.

    1. click on the URL in the address bar  

    2. place the curser after the first ( / ) and select then you will grab the little selection 

    3. hit the back button to clear selection. You should be left with online.kripalu.org/ 

    4. after the forward slash type in courses/. Your address bar with look like this.

    5. Hit the Go button  

    6. You'll find yourself on a login page like this. Lets go ahead and save it to your phones homepage for easy access in the future.

              Alrighty! You are good to go now. Click on the icon on your home page      

     

     

    and sign in with your usual password and it will forward you to your usual classroom homepage.   

     

    Hope this is helpful. 


    How to get separate topics in the forum

    Hello,

    In our new forum for the study groups, how can we create the topic areas for each sub module? I try creating one and hit submit but don't see it. It is nice to have a separate spot for the different reflection papers to keep them organized.

    Comment

    There is one reason that you may not see a new topic that you have tried to create.

    • When you add the subject line make sure you add some text to the body as well otherwise it will not show up.

      Also there are designated areas for your reflection papers, this helps your TA from having to check many areas for new comments.

      I know it can get a little unruly when trying to locate specific papers. We suggest that you always create your papers in a specific folder on your computer or in a physical journal then copy and paste the information you wish to share into the classroom. This way you have your reflections to come back to.

       

      Click on link to see example: http://cl.ly/image/3B1A1Q2b1W0o


    Access to classrooms

    Q: Will we still have access to the videos are do they get turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Can I access the classroom if I've missed a few weeks?

    Q: Will we still have access to the videos or are they turned off at a certain time after the module ends?

    A: Once a classroom has opened they will stay open through the duration of the program. You will have full access to all past modules.


    Trouble viewing the videos

    The following steps may assist you in trouble shooting several of the following questions:

    • Why are videos stuttering?
    • How can I get the lecture to play without freezing.
    • The video doesn't seem to play at all.
    • The black video player opens but nothing happens.

    We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Vimeo requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues.

    If not, here are a few things you can try:

    1. Reboot your computer
    2. Make sure you have the latest version of Flash running on your computer. You can check what version you have here: vimeo.com/help/flash.
    3. Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
    4. Close other browser tabs if you have any opened.
    5. Try another browser and see if that helps. (Safari, Google Chrome, Firefox). The AOL browser does not seem to be comparable. 
    6. Pause the video and let it load completely (Grey bar to the right of the play button will show loading progress),  (don't click away from the video or it will close). 
    7. If this doesn't help try plugging your computer into your modem with a good Ethernet cable.
    8. If you have taken these steps and are still having issues with playback, you can help us out by reporting the video using our "Report Slow Loading" feature. Simply right click the video player after you hit Play and select the option, "Report Slow Loading". Please note that this feature is only available with the Flash player. (see below for example)

    One last note:  These videos do take a lot of bandwidth to run, around 2-5 megs per second. Try a speed test at speedtest.net or something similar. If your download speed is less that 2 megs then you may need to call your internet provider to increase your bandwidth. 

     

     

    What is video buffering, and how do I do it?

    Buffering is a way of preloading the videos you watch so that fluctuations in your Internet connection don't cause choppy playback.

    When you play a video, a light gray bar will advance in front of the playhead, showing you how much of your video has been buffered. Your playback should be smooth as long as you're viewing your video within the light gray buffer region.



    What browser can I use with Vimeo?

    We support Google Chrome, Safari, Firefox, Opera, and Internet Explorer. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly — like butter! You can update your browser(s) here:

     


    How can I change my username or display name?

    Q: Can I change my username so that when I post in the group my real name shows up. Right now it shows up as my Login ID.

    A: Although there is no way of changing your Login ID, you can go into your profile settings and choose how you would like to have your name displayed. After you login you will find the link called "View Profile" there you will find the link to "Edit your profile".


    Are scholarships available?

    You can complete an application so we have it on file should funds become available. http://www.kripalu.org/guest_information/258/


    View More Questions
  • Check Existing Tickets

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  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

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  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Can I access the classroom if I've missed a few weeks?Pre-Course Registration View16T
    Are scholarships available?Pre-Course Registration View12T
    Cost of the Certificate in Positive Psychology CoursePre-Course Registration View12T
    is it possible to do the distance learning program without attending the residentialPre-Course Registration View9T
    Can I pay by any other means besides credit card?Pre-Course Registration View6T
    Mobile Login TutorialKnown Bugs / Outstanding Issues (Multiple Categories)View23T
    How to get separate topics in the forumDiscussion Forum View20T
    Subscribing to ForumsDiscussion Forum View6T
    Adding a new topic in the forumDiscussion Forum View2T
    Un-Subscribing to ForumDiscussion Forum View2T
    Access to classroomsGeneral Course Questions View19T
    Profile Privacy GuidelinesGeneral Course Questions View11T
    How long do we have access to classroom content?General Course Questions View10T
    Requesting a certificate of continuing education hours completeeGeneral Course Questions (Multiple Categories)View8T
    When are conference call replays posted?General Course Questions View6T
    Mobile Login TutorialGeneral Technical Support (Multiple Categories)View23T
    How can I change my username or display name?General Technical Support View13T
    Can I subscribe to the full program schedule on my phone or iPad?General Technical Support View12T
    How to reset your password for the help.kripalu.org support web site:General Technical Support View8T
    Why does some email get filtered out by outlook.General Technical Support View7T
    Why does some email get filtered out by outlook.General Technical Support View7T
    Unable to connect to the conference callGeneral Technical Support View6T
    Trouble Viewing Videos From ChinaGeneral Technical Support View6T
    I have forgotten my password, can I reset it?General Technical Support View5T
    Can I sync the events calendar to my MAC?General Technical Support View4T
    Problem with the live stream player for the conference callGeneral Technical Support View3T
    Connecting to IWL conference call via SkypeGeneral Technical Support (Multiple Categories)View1T
    Trouble viewing the videosCertificate in Positive Psychology View15T
    Immersion PlansCertificate in Positive Psychology View8T
    Requesting a certificate of continuing education hours completeeCertificate in Positive Psychology (Multiple Categories)View8T
    Where do I find the complete book list for this class?Certificate in Positive Psychology View7T
    Are we required to attend all online sessions live, or will there be a replay?Certificate in Positive Psychology View6T
    Certificate in Positive PsychologyCertificate in Positive Psychology View6T
    Out of StockCertificate in Positive Psychology View5T
    What to bring to the immersionsCertificate in Positive Psychology View5T
    Is it available at another time?Certificate in Positive Psychology View5T
    What happens online?Certificate in Positive Psychology View5T
    Reading list for Certificate in Positive PsychologyCertificate in Positive Psychology View5T
    I have e-bookCertificate in Positive Psychology View4T
    What time does module 1 class 1 start?Certificate in Positive Psychology View4T
    Kripalu ImmersionCertificate in Positive Psychology View4T
    What is the cancellation policy?Certificate in Positive Psychology View4T
    What if I am not able to attend one of (or both) on-site sessions?Certificate in Positive Psychology View4T
    3-day Positive Psychology classCertificate in Positive Psychology View4T
    Can I get college credits for the course?Certificate in Positive Psychology View4T
    Examples of people who have used positive psychologyCertificate in Positive Psychology View4T
    How much does it cost?Certificate in Positive Psychology View4T
    How does it work?Certificate in Positive Psychology View4T
    Posting reflectionsCertificate in Positive Psychology View4T
    length of videos and workflowCertificate in Positive Psychology View4T
    Complete list of BooksCertificate in Positive Psychology View3T
    Are scholarships available?Certificate in Positive Psychology View3T
    Is Tal a certified Kripalu yoga teacher?Certificate in Positive Psychology View3T
    Who should take the course?Certificate in Positive Psychology View3T
    Is it available at another time?Certificate in Positive Psychology View3T
    What is the required reading list for CiPP?Certificate in Positive Psychology View2T
    Where can I get additional information?Certificate in Positive Psychology View2T
    Is there a limit to the number of participants? Will you be using TAs?Certificate in Positive Psychology View2T
    Can I just register for one online module or take the immersion?Certificate in Positive Psychology View2T
    How much time should I allot for the course?Certificate in Positive Psychology View2T
    Access to videos after the course endsCertificate in Positive Psychology View2T
    Academic status of course/type of visa neededCertificate in Positive Psychology View2T
    Auditing CiPPCertificate in Positive Psychology View1T
    How do you hand in your writing assignment?Certificate in Positive Psychology View1T
    Is there financial aid available?Certificate in Positive Psychology View1T
    What does the course give participants?Certificate in Positive Psychology View1T
    Need access to videos when won't have InternetAnnouncements View8T
    Replay Available for the CiPP Meet the Faculty CallAnnouncements View3T
    Kripalu Onsite IT IssuesAgents Only View1T
    Mobile Login TutorialMobile Login (Multiple Categories)View23T
    Connecting to IWL conference call via SkypeConference Calls (Multiple Categories)View1T
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